Versand

Shipping policy

Last updated: May 2026

1. General Shipping Information

This Shipping Policy applies to all orders placed through the Oxford Sydney online store. It complements our Terms of Service and reflects our commitment to providing a transparent and reliable delivery experience for our customers across Australia and internationally.

2. Delivery Areas

We primarily ship within Australia, including New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the Australian Capital Territory, and the Northern Territory. We also offer international shipping to selected countries, which will be displayed as options during the checkout process.

Please note that delivery to remote, regional, or rural areas of Australia may take slightly longer than standard estimates.

3. Shipping Carriers

To ensure your order reaches you safely and efficiently, we work with established domestic and international couriers, such as Australia Post, StarTrack, Aramex, DHL, or other trusted delivery partners. The choice of carrier is made at our discretion based on the size, value, and destination of your parcel.

4. Shipping Costs

Shipping costs are calculated based on:

Destination country/region

Order value (e.g., Free Shipping thresholds)

Weight and dimensions of the package

All applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

5. Order Processing Time

All orders are typically processed and dispatched within 1 to 5 business days (Monday to Friday, excluding Australian public holidays) after payment confirmation.

Please note that processing time is separate from the actual shipping/transit time.

6. Delivery Times

Estimated delivery times vary by destination and will be shown at checkout. For most Australian orders, delivery typically takes 2 to 10 business days after dispatch, depending on your location.

While we strive to meet these estimates, please note that delivery dates are not guaranteed and may be affected by external factors beyond our control, such as carrier delays, seasonal peaks, public holidays, extreme weather events, or remote area delivery conditions.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number, where available. You can use this number to monitor your parcel's journey via the carrier’s website.

8. Customs, Duties, and Import Taxes

For orders delivered within Australia, applicable Australian taxes and charges will be displayed where required. For international orders outside Australia, your shipment may be subject to import duties, taxes, customs fees, or other charges once it reaches your destination country.

Any additional charges for customs clearance must be borne by the customer. Oxford Sydney has no control over these charges and cannot predict what they may be.

9. Undeliverable Shipments

If a shipment is returned to us due to an incorrect or incomplete address provided by the customer, or if the parcel is not collected or accepted, we reserve the right to charge for any redelivery costs incurred.

Please ensure that your shipping address, contact details, and delivery instructions are complete and accurate before placing your order.

10. Damaged or Lost Items

In the unlikely event that your order arrives damaged or is lost in transit, please contact us immediately at:

contact@oxfordsydney.com

Please include your order number and, in the case of damage, clear photographs of the item and packaging so we can investigate and provide a swift resolution in accordance with your rights under the Australian Consumer Law.

11. Contact Us

If you have any further questions regarding our shipping practices or your specific order, please reach out to our team:

Email: contact@oxfordsydney.com

Oxford Sydney – Quality you can rely on.